At club388, your privacy is not merely a legal obligation — it is a commitment we take seriously every day. This document transparently explains how we collect, use, store, and protect your personal data as a player on our platform.
Here is how we ensure your personal information stays safe and is used responsibly.
All data transmitted between your device and club388's servers is protected by 256-bit SSL encryption — the same technology used by Malaysian banking institutions to secure online transactions.
We only collect data that is strictly necessary to deliver our services. No excess information is requested, and every piece of data we collect has a clear and legitimate purpose.
Your personal data is accessible only to staff who need it to perform their duties. All access is logged and continuously monitored by our security team.
You have the full right to access, correct, delete, or transfer your data. Data rights requests will be processed within 14 business days at no charge.
Club388 has never and will never sell your personal data to any third party for marketing or commercial purposes. Your data belongs to you — it is not our commodity.
All our data management practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
Club388 takes your privacy seriously. We understand that when you register and play on our platform, you are entrusting us with sensitive personal information — and that trust is something we never take lightly.
This Privacy Policy details how club388, as the responsible data controller, handles the collection, processing, storage, and protection of your personal information. It applies to all users who access our platform via the official club388 website or mobile app.
This policy is prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and internationally adopted data protection industry standards. We are committed to ensuring all our data management practices remain fully compliant with applicable legal requirements.
If you are under 21 years of age, you are not permitted to use our platform and we will not knowingly collect your personal data. Should we discover that data collected belongs to an individual below the age limit, it will be deleted immediately.
Club388 collects your personal information through several different methods. Below is a full description of the types of data we collect and their sources:
| Data Category | Example Information | Source |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad / passport number, selfie photo | Account registration & KYC verification |
| Contact Information | Phone number, email address, residential address | Registration form |
| Financial Information | Bank account number, account holder name, transaction records | Deposit & withdrawal process |
| Platform Activity Data | Game history, wagering logs, claimed promotion records | Platform usage |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Automatically collected during use |
| Communication Data | Live chat conversation records, support emails, complaint tickets | Interactions with customer support |
We do not collect data falling under sensitive categories such as health information, political views, religious beliefs, or biometric data, unless specifically stated and with your consent.
Every piece of data we collect is used for a clear and lawful purpose. We do not use your data for unrelated purposes without first obtaining your consent.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), club388 only processes your personal data on a valid legal basis. Depending on the type of data and purpose of processing, the legal bases we rely on are:
We always select the most appropriate legal basis with the least impact on your privacy for each data processing activity.
Club388 does not sell, rent, or disclose your personal data to third parties for their own marketing or business purposes. We only share data in limited and controlled circumstances as follows:
Your data security is the top priority at club388. We continuously invest in security technologies and processes to ensure your data is protected from unauthorized access, disclosure, alteration, or destruction.
While we take all reasonable precautions, no digital system can be guaranteed 100% secure against cyber threats. In the event of a data breach that affects you, we are committed to notifying you within the timeframe required by law.
Club388 does not retain your personal data longer than necessary for the purpose it was collected, or as required by applicable legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Platform operational requirements |
| Financial transaction records | 7 years after transaction | Financial & AML legal obligations |
| KYC Documents | 5 years after account closure | AML/KYC compliance requirements |
| Game activity logs | 2 years | Dispute resolution & audits |
| Support communication records | 3 years | Referrals & service improvement |
| Marketing data | Until consent is withdrawn | Based on user consent |
Upon expiry of the retention period, your data will be permanently deleted or anonymised, whichever is more appropriate given the context of the data.
Under the Malaysia PDPA and club388's privacy policy, you have the following rights regarding your personal data. We are committed to processing all data rights requests within 14 business days.
You have the right to obtain a copy of the personal data we hold about you and information on how it is used.
You have the right to request correction of inaccurate or incomplete data about you at no charge.
You have the right to request deletion of your data in certain circumstances, subject to legal obligations that prevent such deletion.
You have the right to object to the processing of your data for specific purposes, including direct marketing.
You have the right to receive your data in a machine-readable format for transfer to another service provider.
You have the right to request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.
To exercise any of the above rights, please contact our privacy team by email at [email protected] or via our platform's live chat. We will not charge a fee for reasonable data rights requests.
Club388 uses cookies and similar tracking technologies to enhance the user experience and support essential platform functions. The types of cookies we use are as follows:
You can manage cookie settings through your web browser. Disabling certain cookies may affect your platform experience but will not prevent you from accessing it entirely.
Club388 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Every update will be accompanied by a new "Updated" date at the top of this document.
For significant changes — particularly those affecting your rights or how we use your data — we will proactively notify you via in-app notifications or by email to the address registered on your account.
Your continued use of club388 after any privacy policy changes take effect will be considered your acceptance of the updated terms. If you disagree with the changes, you have the right to close your account and we will process your data deletion in accordance with the applicable retention policy.
If you have any questions, concerns or requests regarding this Privacy Policy or the management of your personal data, please do not hesitate to contact us:
You also have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) if you believe your privacy rights have been violated and we have failed to resolve the issue satisfactorily.